Grievance Redressal Mechanism

mshopplus is duty bound to provide fair treatment to our Consumer and Consumer grievances.

“What does ‘Grievance’ mean?“

Grievance means any issue related to the product/service which has been availed by the consumer from the mshopplus Platform and consumer is seeking resolution for the same.

In case of any query or complaint the Consumer can approach us and reach out to us through “Contact us” tab available on the mshopplus page.

• Click on “Contact Us” or visit https://www.mshopplus.com/contactus

• It will open to mshopplus Help Center | 24×7 Customer Care Support

• Choose from Type of Issue / Help Topics

• Submit

If your query / complaint is not resolved and needs to be escalated.

The customer may contact our Grievance Officer in case he/she is not satisfied with the resolution provided by our customer support. A ticket ID generated during the interaction with “customer support” should be provided while contacting the grievance officer.

Here are the details for Grievance Officer:

Mr. Arshwaal Singh

Designation: Sr Manager – CC – Escalation Desk

mshopplus ,

Alyssa, Begonia and Clover situated in Embassy Tech Village,

Outer Ring Road, Devarabeesanahalli Village, Varthur Hobli, Bengaluru, Karnataka : 560103, India

Contact us: customergrievance@mshopplus.com

Phone: 080-61561999

Time: Mon – Fri(9:00 – 18:00)

The Consumer shall receive an acknowledgment- a system generated “Unique ID” within 48 (Forty-Eight) hours through email to track the grievance status.

“Consumer Support” & “Grievance Officer” shall take all the best endeavors to resolve the grievance as expeditiously within the timeline as prescribed in the applicable laws.

A Grievance will be considered as closed and disposed-off and in any of the following instances, namely:

• When the consumer is communicated by Consumer Support / Grievance Officer / any other person associated with the website and offers solutions to its grievance.

For more details, please visit Terms of Use https://www.mshopplus.com/termsofuse